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Shopping HelpShopping Help Title

How to place an order
Adding an item to your shopping basket
Viewing and changing the contents of your shopping basket
postage and packing
Continuing shopping
Pay by Cheque
Proceeding to checkout
Order confirmation
What appears on my credit card or bank statement?
Returned goods
Further assistance


HOW TO PLACE AN ORDER

If you would like to view products for sale on the Temple Records web site, you can visit the shop (click here) to view our range of CD's, Books & DVD's.

Once you have found an item that you would like to order, you simply need to add it to your shopping basket.

ADDING AN ITEM TO YOUR SHOPPING BASKET

 

When you are ready to add an item to your basket, simply click the Buy Now link, or click the Shopping Basket icon  Add to Basket , for your chosen product. This will add the item to your shopping basket, at which point you will be redirected to the View Basket page.

VIEWING AND CHANGING THE CONTENTS OF YOUR SHOPPING BASKET

On the View Basket page you will see a basket area which should contain details of the item/s you have selected.
The example below has 2 items in the basket:

The View Basket page view.

Changing Quantity
If you would like to order more than one of a particular item, simply edit the number in the Quantity box, and then click the Re-Calc button.

Removing an Item
If you would like to remove an item from your shopping basket, simply place a tick in the Remove check box and then click the Re-Calc button.

POSTAGE AND PACKING

Items in the UK are sent 1st class wherever possible. Outwith the UK, items are normally sent Airmail 'small packet'

CONTINUING SHOPPING

If you are happy with the contents of your basket, you may continue to browse the site and CD shop by clicking the Back to Shop button or by selecting any of the links on the page. You can add as many items as you like to your shopping basket, however we do advise customers, wishing to purchase 15 or more separate products, to contact us directly. You can contact us directly at: info@templerecords.co.uk

NOTE: You can view the contents of your basket at any time by simply clicking the View Basket button at the top of the page, or by clicking the View Basket link at the bottom of the page.

PAYING BY CHEQUE

We are happy to accept payment by cheque however, we will not dispatch cheque orders until the cheque has been cleared by our bank (usually 5 business days from receipt of cheque). To order by cheque, simply print your View Basket page when you have added the items you would like to purchase. Note: There is no requirement to proceed to checkout, if ordering by cheque.

Send your cheque, made payable to Temple Records , along with your Basket print out and details of your delivery address, to the following address:

Temple Records Online Sales
Shillinghill
Temple
Midlothian
EH23 4SH

Once payment has been accepted by our bank, your goods will be dispatched. If you have any questions about payment by cheque, please contact us directly at: info@templerecords.co.uk.

PROCEEDING TO CHECKOUT

When you have completed adding items to your basket, and are ready to place your order, you need to proceed to the checkout area. To proceed to the checkout, click the button which you will find at the bottom of the View Basket page.

NOTE: You cannot add additional items to your order once you have entered the checkout area.

All information sent to us from within the secure area will be encrypted for security purposes.

Checkout Page

In the top right of the checkout page you will be shown details of the items you have ordered, along with details of the Postage & Packing you have chosen and the grand total for your order. You now need to enter your delivery and payment information.

Delivery Information
Enter your delivery information in this section by completing as many of the fields as possible. Fields marked with an asterisk (*) must be completed. NOTE: Please ensure that you enter a valid email address in the Email field.

Payment Information
Select your credit / debit card type from the drop down menu. We accept the following credit / debit cards:

SwitchVisaMastercardDeltaSolo

Enter your card details in the remaining sections and, when you are sure you have entered all of your information correctly, click the Place Order button.

ORDER CONFIRMATION

Once you have clicked the Place Order button, your order will be sent to our sales department. You will receive an order confirmation, by email*, within 12 hours of placing your order. This is confirmation that your order has been sent to our sales department

NOTE: If you have not received an order confirmation within 12 hours of placing your order, please contact our sales department directly at info@templerecords.co.uk

You will be emailed again once your items have been dispatched.

* If you have entered an invalid email address on the Checkout Page, this will delay your order confirmation.

WHAT APPEARS ON MY CREDIT CARD / BANK STATEMENT?

Orders placed on the Temple Records web site will appear on your credit card / bank statement as Temple Records.

RETURNED GOODS

If, for whatever reason, you are unhappy with your purchase you may return it to us in its original condition (unopened, with CD seals/wrap intact) within 28 days and we will offer a full refund (excluding postage and packing costs). We will only accept the return of opened goods if they are faulty.

Please send any returns to:
Temple Records
Online Sales - Returns Dept
Shillinghill
Temple
Midlothian
EH23 4SH

You have the legal right to cancel your purchase of a product within seven working days of receipt of that product.

This returns policy does not affect your statutory rights.

FURTHER ASSISTANCE

If you require any further assistance, please feel free to contact our customer services department: info@templerecords.co.uk
or telephone us on +44 (0)1875 830 328